• Scheduler Coordinator

    Job Locations US-WI-Oconomowoc
    Job Type
    Prader-Willi Homes of Oconomowoc
  • Overview

    Do you enjoy making a difference in the lives of others? Would you like experience in Behavioral Health, Human Services or Psychology?  If your answer is yes, then we would love to talk to you!


    Prader-Willi Homes of Oconomowoc (PWHO) is a 100% employee-owned organization, and we are nationally recognized as the premier provider of care and services for individuals diagnosed with Prader-Willi Syndrome.  


    Prader-Willi Syndrome (PWS) is a complex genetic disorder affecting appetite, growth, metabolism, cognitive function and behavior.  Our group homes provide “homes with a heart” where our clients can grow and enjoy life in a safe, healthy, and nurturing atmosphere.  This requires unique skills from our staff but the best part is building relationships with our clients.  Our staff accompanies them in community activities such as visiting the zoo, going to a ball game, walking or shopping, but also in all daily cares such as preparing meals, doing laundry and keeping tidy living spaces. The job becomes more than a job when you connect with our clients and become a vital part of their lives!


    The Scheduling Coordinator is responsible for the following functions: 1) adequately staffing all locations with qualified personnel, 2.) coordinates, communicate and maintains, Direct Support Professional work schedules, 3) completes various administrative functions related to staffing hours. This position reports to the Program Director, who in turn reports to the Executive Director. No positions report to this position.


    • Create and maintain Direct Support Professional work schedules for the PWHO homes. Properly staff each location with the qualified employees per specific budgets, scheduling needs, and in accordance with regulatory and/ or contractual requirements.
    • Effectively schedules Direct Support Professionals in a manner that maximizes employee utilization and minimizes overtime. Schedules according to required program/shift qualifications such as: drive status, training status, experience with specific client group and the needs of the program, etc.
    • Delivers completed schedules in accordance with PWHO expectations
    • Develop and maintain effective working relationships across the company; develops a keen understanding of the unique needs of various programs.
    • Accurately maintains Direct Support Professional contact information, availability, and program qualifications requirements
    • Assist with the Direct Support Professional scheduling system/processes
    • Evaluate program schedules and make recommendations to streamline schedules and create efficiencies
    • Promotes positive employee owner culture by actively participating in meetings and employee engagement events/activities
    • Generate reports for management
    • Works collaboratively with all departments including, but not limited to: recruitment, training and operations
    • Maintain fully staffed group home schedules (no unassigned shifts) on a two-week horizon by close of business every Friday. Shows critical thinking in resolving scheduling challenges.
    • Provide assistance with scheduling on-call, after hours and weekend coverage.
    • Manage employee time-off requests and group home schedules in accordance with policies established in PWHO Handbook
    • Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care.
    • Maintain regular attendance at the office to execute job responsibilities
    • General office duties, including filing, copying, as assigned


    • High school diploma or equivalent is required.
    • 2 years of scheduling related work experience is required. Experience in the human services of healthcare field is preferred
    • Demonstrate proficiency utilizing MS Excel is required. Knowledgeable in Microsoft office is required.  Previous experience utilizing scheduling software is preferred.
    • Ability to work under tight deadlines, exercise good judgment and sound decision making, and effectively solve problems.
    • Requires exceptional interpersonal, oral and written communications, organizational skills, creative thinking, negotiation skills, assertiveness, attention to detail and follow through.
    • Remains calm under pressure and maintains self-composure/self-control in times of high stress.
    • Possesses a valid Wisconsin Driver’s license and maintains insurance on personal vehicle. Driving record must align with company insurability guidelines.
    • Attention to detail
    • Ability to multitask in a fast-paced and ever-changing environment
    • Ability to handle and prioritize multiple projects and priorities
    • Ability to prioritize with strong organizational skills
    • Comfortable working with people establishing trust and mutual respect
    • Must obtain an understanding and uphold the policies and procedures established by PWHO
    • Must demonstrate excellent oral and written communication skills and the ability to listen effectively
    • Must have the ability to work independently, maintain confidentiality of information and meet deadlines
    • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures

    We are an equal opportunity employer.  Women and Minorities are encouraged to apply.



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