• Assistant Program Manager- Gatehouse Group Home

    Job Locations US-WI-Hartland
    Job Type
    1st, 2nd and 3rd
    Prader-Willi Homes of Oconomowoc
  • Overview

    Do you enjoy making a difference in the lives of others? Would you like experience in Behavioral Health, Human Services or Psychology?  If your answer is yes, then we would love to talk to you!

      Prader-Willi Homes of Oconomowoc (PWHO) is a 100% employee-owned organization, and we are nationally recognized as the premier provider of care and services for individuals diagnosed with Prader-Willi Syndrome.  

     Prader-Willi Syndrome (PWS) is a genetic disorder affecting an individual’s sense of hunger.  Our group homes provide “homes with a heart” where our clients can grow and enjoy life in a safe, healthy, and nurturing atmosphere.  This requires unique skills from our staff but the best part is building relationships with our clients.  Our staff accompanies them in community activities such as visiting the zoo, going to a ball game, walking or shopping, but also in all daily cares such as preparing meals, doing laundry and keeping tidy living spaces. The job becomes more than a job when you connect with our clients and become a vital part of their lives!


    What will your role be?

    The Assistant Program Manager assists in the management of the day-to-day operations of the assigned Program and assists in the supervision and training of personnel working with the residents.  The Assistant Program Manager provides leadership support to the Program Manager and Program Coordinator by assisting in the planning, organizing, communicating and supervising of staff and resources necessary to achieve team and organizational objectives.


    Performs all duties assigned. Follows and supports Behavioral Treatment Plans and Individual Treatment Plans. Provides residents with an appropriate adult role model. Takes necessary action to ensure that the physical environment of the facility is healthy, safe, and organized. Observes, supports, and remains positive regarding all Company policies and procedures. Observes expectations outlined in the Employee Handbook. Demonstrates a proactive approach in the interacting with residents and ensuring the safety of the facility. Maintains positive and supportive working relationships with co-workers, supervisors and staff, in other departments.


    Attends 40 hours per year of related team meetings meetings, staffing, in-services, and other meetings as scheduled. Completes and utilizes documentation and communication systems in a professional, accurate, and timely manner. Performs other duties as delegated by Group Home Manager or administrators, which may not specifically be provided for in this description.



    • Assists as directed in the supervision of staff to ensure they follow resident specific protocols, including medication administration, meal preparation/feeding where necessary, and personal care needs and that protocol are implemented timely. Makes sure all appropriate documentation for health and hygiene activities is accurate and completed as per policy.  Alerts Program Manager/Program Coordinator of areas of deficiency. 


    • May assist as directed in the development and implementation of the daily/monthly activity schedule and the community outing schedule. May participate in group activities with Direct Care Staff, managing and coordinating these efforts with members of the team. Implements and supervises activities and individual resident specific protocols. Ensure completion of all essential paperwork, including residents’ progress on goals, Incident Reports, Medication Error Forms, Daily Logs, Resident Funds and other required paperwork per policy accurately within expected time frames.


    • Assists in the preparation, distribution and management of schedules for staffing, transportation, activities and outings, assuring adequate individuals and resources are available to meet resident/organization needs. Assists in providing appropriate supervision at all times. May respond to employee call-ins, assisting in securing appropriate coverage; reports call-ins to the Program Manager.


    • Provides direction to and is a role model for Direct Care Staff. Demonstrates team member skills in supporting the work efforts and goals of the program, as well as focusing on building a strong cohesive team. Sets the tone for group home and is visibly present during times of  crisis intervention, supporting staff and intervening when necessary.


    • Demonstrates fiscal responsibility regarding Company and resident funds. Uses Company credit card responsibly, submitting receipts for credit card to the Program Coordinator timely. Responsibly manages receipts relating to resident funds.


    • Performs functions of Direct Care Staff role routinely and as necessary ensuring the personal care and nutritional needs of the residents are met.


    • Communicates essential information to staff and external contacts as assigned; demonstrating clear and effective verbal and written communication skills and adherence to established parameters for confidentiality. 


    • Maintains awareness of all residents and is responsible for ensuring their health, safety and welfare; observes and reinforces all safety rules and regulations, including the use of safety and assistive equipment. Contributes to the cleanliness and overall appearance of the site, grounds and vehicles, and ensures the same from Direct Care Staff on the team.


    • Communicates effectively with residents, Direct Care staff, Program Manager, Program Coordinator, Guardians of Residents and other Company staff to promote meeting the social, daily living, recreational, leisure time, skill development, and personal care and hygiene needs of the residents. Informs appropriate staff of residents’ activities, progress, behaviors and medical concerns. Attends and actively participates in residents’ ISP meetings and medication review meetings.


    • Is a Mandated Reporter. Protects resident rights; reports any violations, complaints, or grievances to Program Manager immediately.  Reports any suspected participant abuse, whether physical, sexual, or mental/psychological to the Program Manager immediately.


    • Maintains quality assurance standards, including maintenance/repair of buildings/grounds/vehicles. Reports issues, concerns, and repair needs to the Program Manager. Ensures that cleaning tasks and duties for the site are completed.


    • Conducts self in a positive, respectful and collaborative manner in accordance with the ORP Beliefs and Behaviors demonstrating proactive actions and decision making to ensure supportive work relationships and a healthy and safe environment for residents and staff. Uses and reinforces with others only Agency approved behavior management techniques in interactions with residents. Ensures that only agency approved techniques are used by the Direct Care Staff on the team.


    • Complies with and positively reinforces with others expectations outlined in: Company Handbook; policies and procedures including emergency/disaster procedures, fire/tornado safety; vehicle operations manual/participant transport guidelines. Maintains confidentiality of residents & staff. Successfully completes all required trainings and refreshers within scheduled time frames




    • H.S. Diploma or Equivalent required; College degree in human services field preferred
    • Must be over 18 years of age
    • Must have a valid Wisconsin Drivers License and acceptable driving record
    • Minimum one year of employment experience in treating or working with developmentally disabled persons.
    • Two years experience working in residential services
    • Ability to with assistance manage, transfer, and move residents in compliance with agency approved intervention techniques.
    • Bending, twisting, reaching, lifting, walking, standing, running, squatting, and bilateral manual dexterity to perform interventions and other essential job functions.
    • Ability to lift up to 15 lbs regularly and up to 40 lbs occasionally
    • Ability to sit for periods of up to two hours. 
    • Needs to be able to work 3rd shift as needed, if no other staff is available


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